Acordo de Serviço

Effective Date: May 2026

Welcome to Gooproxy.

These Terms of Service (the "Agreement") are the agreement between you and the Gooproxy operating entity (referred to as "Gooproxy", "we" or the "Platform") regarding the use of the Gooproxy website, accounts, proxy IPs, APIs and related services.

When you visit the Gooproxy website, register an account, top up, purchase or use any services provided by Gooproxy, you acknowledge that you have read, understood and agree to be bound by this Agreement.

If you do not agree to this Agreement, please stop accessing or using Gooproxy services.

Gooproxy provides proxy IP and related network connection services, including but not limited to:

• Dynamic residential proxy IPs;
• Static residential proxy IPs;
• Other proxy IP resources;
• IP extraction and API services;
• Technical support related to proxy IPs and other services.

The specific product types, regions, IP quantities, validity periods, traffic limits, prices and other service parameters shall be subject to the Gooproxy official website, order pages or separately confirmed service documents.

Gooproxy has the right to adjust product types, prices, features and service content according to business development.

Using some Gooproxy services requires account registration.

You should ensure that the information provided at registration is true, accurate and complete, and update it promptly when it changes.

You should properly keep your account, password, API Key and other authentication information.

Operations performed through your account are, in principle, deemed operations performed by you or by persons authorized by you.

If you discover unauthorized access, use or other security issues with your account, you should contact Gooproxy immediately.

Gooproxy has the right to verify, restrict or suspend abnormal accounts according to security, compliance or business needs.

Customers may purchase related services at the prices published on the Gooproxy website.

After an order is submitted and payment is completed, the platform will provide services according to the service rules of the corresponding product.

Different products may use different billing methods, including but not limited to:

• Billing by IP;
• Billing by traffic;
• Billing by time period;
• Billing by package;
• Custom enterprise quotes.

The specific billing method shall be subject to the information displayed on the purchase page.

Unless otherwise agreed in writing, customers should complete payment as agreed in the order.

Proxy IPs are service resources with real-time network attributes.

Different IPs may differ in network operators, geographic locations, network environments, availability times and other technical parameters.

If the product page explicitly specifies a service period, the service period starts from the time the IP is delivered, extracted or as agreed in the product rules.

Customers should use the related resources within the validity period.

After the service period expires, the corresponding IPs, account permissions or other service rights may become invalid automatically.

Unless otherwise agreed, the customer's failure to use the service within the validity period does not constitute a reason for automatic extension of the service period.

Gooproxy maintains and screens IP resources according to product types and service standards. However, since the Internet environment changes dynamically, we cannot guarantee that all IPs are accessible at any time, in any network environment or on any third-party website.

The actual availability of IPs may be affected by the following factors:

• Restrictions by third-party websites or platforms;
• Target website security policies;
• IP risk control or reputation changes;
• ISP or upstream network changes;
• Network routing changes;
• DNS, line or network failures;
• The customer's own network environment;
• Customer software or proxy configuration;
• Other third-party factors.

If a customer finds an IP abnormal, they may contact Gooproxy technical support for testing.

If the issue is verified to be within Gooproxy's service scope, the platform will provide corresponding solutions according to the specific product rules.

Customers should use Gooproxy services in compliance with applicable laws and regulations, third-party platform rules and this Agreement.

Customers must not use Gooproxy services to engage in illegal activities or acts that infringe upon the legitimate rights and interests of third parties.

Customers should ensure on their own that their business, websites, software, programs and related operations using proxy IPs comply with applicable laws and regulations.

Gooproxy is not responsible for the content and rules of third-party websites, platforms or services accessed by customers through proxy IPs.

When using Gooproxy services, the following behaviors are prohibited, including but not limited to:

• Violations of applicable laws and regulations;
• Fraud, scams or identity theft;
• Unauthorized access to, attacks on or damage to computer systems;
• Spreading malware, viruses or other harmful programs;
• Unauthorized acquisition, collection or processing of others' personal information;
• Spam or malicious bulk messaging;
• Network attacks, DDoS or similar attack behaviors;
• Malicious scanning, intrusion or vulnerability exploitation;
• Infringement of intellectual property rights or other legitimate rights of third parties;
• Engaging in fraudulent registration, transactions or payment activities through Gooproxy services;
• Other behaviors that may cause damage to the network, third-party platforms, Gooproxy or other users.

Gooproxy may investigate, restrict, suspend or terminate accounts or services suspected of violating this Agreement based on the actual situation.

If Gooproxy has reasonable grounds to believe an account falls into any of the following situations, corresponding measures may be taken:

• Violation of this Agreement;
• Violation of applicable laws and regulations;
• Fraud or abnormal transactions;
• Security risks to the platform, network or third parties;
• Abuse of proxy IP resources;
• Malicious refunds, chargebacks or other abnormal behaviors;
• Other situations that may affect the normal operation of the platform.

Depending on the specific circumstances, Gooproxy may take: warnings, function restrictions, service suspension, account freezing or account termination.

If an account is suspended or terminated for violating this Agreement or related rules, whether the paid fees will be refunded will be handled according to the Gooproxy Refund Policy and the specific circumstances.

Some Gooproxy products may be provided through APIs.

Customers should properly keep their API Keys, access credentials and other authentication information, and must not disclose them publicly or spread them in an insecure manner.

If an API Key is leaked or abnormal calls are found, customers should contact Gooproxy promptly.

Gooproxy may, according to security and service stability needs, impose limits on API request frequency, concurrency, access permissions or other technical parameters.

The specific limits are subject to the product pages, order descriptions or agreements between the parties.

Gooproxy provides customers with technical support related to purchased products.

The scope of technical support usually includes:

• Proxy connection troubleshooting;
• IP status detection;
• API usage guidance;
• Proxy configuration assistance;
• Product usage instructions;
• Other technical issues directly related to Gooproxy services.

Technical support does not include maintenance of the customer's own software, devices, third-party platform accounts or third-party network environments.

For enterprise customers or customized projects, both parties may separately agree on specific technical support hours and SLAs.

Customers may top up their accounts using the payment methods supported by Gooproxy.

Top-up balances may be used to purchase or use Gooproxy services according to the corresponding product rules.

Different products may have different balance usage rules.

If there are promotional bonus balances, reward balances or other amounts not actually paid, that portion of the balance should be used according to the corresponding promotion rules.

Refunds of account balances are handled according to the Gooproxy Refund Policy.

Gooproxy's refund rules are subject to the Refund Policy published on the official website.

Matters such as refund applications, refund amounts, calculation of used resources, promotional balances and refund fees shall be handled according to the applicable refund policy at the time.

If both parties have signed a separate service agreement or procurement contract for a specific enterprise project with clear provisions on refunds, such special provisions shall prevail.

To maintain service security, stability and network quality, Gooproxy may perform maintenance, upgrades or adjustments on servers, systems, APIs, network lines or related services.

If maintenance may significantly affect the service, Gooproxy will notify customers in advance where reasonably possible.

For temporary service interruptions caused by urgent security incidents, network failures, third-party supplier issues or other unforeseeable circumstances, Gooproxy will handle them within a reasonable range.

Some Gooproxy IPs, network lines or related resources may come from third-party network service providers, ISPs or other resource suppliers.

Since third-party network environments may change, Gooproxy cannot fully control the stability, routing and availability of third-party services.

If third-party resources experience anomalies, Gooproxy will take measures such as IP replacement, technical troubleshooting, service compensation or other reasonable measures based on the actual situation.

For the Gooproxy website, the following items:

• Website design;
• Brand names;
• Trademarks;
• Logos;
• Software;
• APIs;
• Documentation;
• Page content;
• Graphics and other related content;

Except for content explicitly belonging to third parties, the intellectual property rights belong to Gooproxy or the relevant rights holders.

Without authorization, no individual or organization may copy, modify, distribute, sell or otherwise use the related content.

Gooproxy processes customers' personal information and related data in accordance with the Privacy Policy.

By using Gooproxy services, customers understand and agree that Gooproxy processes related information in accordance with the privacy policy.

Customers should ensure that the data and information they process through the proxy services are legally sourced and comply with applicable laws and regulations.

Gooproxy will maintain service quality within a reasonable range, but Internet services are affected by network environments and third-party factors.

Unless otherwise explicitly stipulated by laws and regulations, Gooproxy does not guarantee that:

• All IPs remain available at all times;
• All IPs can access any third-party website;
• Third-party websites will not restrict or ban IPs;
• The service is completely free of interruptions;
• The service is completely unaffected by third-party network changes.

Customers should choose suitable products based on their own business needs and are responsible for their own business and usage behaviors.

To the maximum extent permitted by law, Gooproxy shall not be liable for indirect losses, business losses or loss of expected profits arising from the following reasons:

• Third-party website restrictions;
• The customer's own network environment;
• Customer software or device issues;
• Third-party network service failures;
• Force majeure;
• Customer violations of this Agreement;
• Other reasons beyond Gooproxy's reasonable control.

If Gooproxy is legally required to bear liability, the scope of such liability shall be subject to applicable laws and regulations and the specific agreements between the parties.

For enterprise customers, bulk IPs, long-term procurement or customized projects, Gooproxy may provide separate service agreements, quotations, orders or other commercial documents according to customer needs.

The related documents may separately agree on:

• IP quantities;
• IP regions;
• Product types;
• Service periods;
• Prices;
• Payment methods;
• Delivery methods;
• Technical support;
• SLAs;
• After-sales service;
• IP replacement rules;
• Other project requirements.

If a written agreement signed by both parties conflicts with these Terms of Service, the special provisions for that specific project shall prevail.

Gooproxy may update this Agreement based on business changes, product adjustments, applicable laws and regulations and actual operations.

The updated version will be published on the Gooproxy official website.

Unless otherwise required by laws and regulations or agreed by both parties, the updated Agreement takes effect from the date of publication.

If you continue to use Gooproxy services, you are deemed to have accepted the updated Agreement.

The applicable law and dispute resolution method of this Agreement shall be subject to the laws and regulations applicable in the place where the Gooproxy operating entity is located and any written agreements separately signed by both parties.

For enterprise customers, if both parties sign a separate service agreement, the specific applicable law, court of jurisdiction or dispute resolution institution may be specified in that agreement.

If you have any questions about these Terms of Service, your account, orders or related services, you can contact us through Gooproxy's official channels.